Shipping policy

Last Updated: November 5, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through https://quartzbrookwoodhill.shop/.
For information about returns and refunds, please review our Return & Refund Policy.

1. Order Processing
Orders are processed within 1–3 business days.
Business Days: Monday – Friday, excluding U.S. public holidays.
Order Cut-Off Time: 6:00 PM Eastern Time (ET).
Orders placed after the daily cut-off time begin processing on the next business day.
Processing times can be extended during U.S. public holidays, promotional events, or periods of increased order volume. If a significant delay affects your order, we will notify you by email.

2. Shipping and Delivery
Standard Shipping is available for orders delivered within the United States.
Shipping Method: Standard Shipping.
Estimated Transit Time: 3-5 business days.
Order Processing Time: 1-2 business days.
Estimated Total Delivery Time: 4-7 business days

Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and U.S. public holidays.
Carrier operations, severe weather, public holidays, address issues, and other transportation disruptions can affect the actual delivery date.

3. Shipping Costs
quartzbrookwoodhill provides Free Standard Shipping on all orders delivered within the United States.
Customers are not charged a standard shipping fee for U.S. orders.
We do not charge hidden handling fees, packaging fees, or additional shipping surcharges.

4. Shipping Methods and Tracking
Orders are shipped through shipping carriers or logistics services selected according to the destination and shipping requirements of the order.
Once an order has been shipped, a shipping confirmation email containing the available tracking number and tracking information will be sent to the email address provided with the order.
Please allow 1–3 business days after shipment for tracking information to appear or update in the carrier's system.
The tracking information provided in the shipping confirmation email can be used to monitor the delivery status of your order.

5. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before placing an order.
Incorrect or incomplete shipping information provided during checkout can result in delivery delays, failed delivery, or the shipment being returned.
If an address correction is required after an order has been placed, please contact info@quartzbrookwoodhill.shop as soon as possible.
We will attempt to update the shipping address before shipment. Address changes cannot be completed after the order has been shipped.

6. Lost, Delayed, Damaged, or Incorrect Shipments
If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact info@quartzbrookwoodhill.shop within 7 business days after delivery or the reported delivery date.
Please include:
Your order number
Tracking information
A description of the issue
Clear photographs of the package and affected items when relevant
We will review the shipment information and work with the shipping carrier when a carrier investigation is required.
If the shipment is confirmed to be lost, damaged, defective, incomplete, or incorrect, quartzbrookwoodhill will provide a replacement or issue a refund to the original payment method.
If a return is required for a confirmed damaged, defective, or incorrect item, quartzbrookwoodhill will provide return instructions and cover the return shipping cost.
The 7-business-day reporting period in this section applies to shipping problems and items that arrive damaged, defective, missing, or incorrect.
Eligible customer remorse returns are subject to the separate 30-day return period described in our Return & Refund Policy.

7. Refused or Undeliverable Shipments
If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or an unsuccessful delivery caused by the customer's inability to receive the shipment, we will contact the customer using the email address associated with the order.
If reshipment is requested after a package is returned because of incorrect customer-provided shipping information or a customer-caused failed delivery, the customer is responsible for the additional shipping cost.
Additional shipping costs are not charged when the failed delivery or returned shipment results from an error by quartzbrookwoodhill or the shipping carrier.

8. Contact Information
Store Name
quartzbrookwoodhill
Business Address
2034 Nogalus Drive, Crosby, TX 77532, United States
Phone
+1 5309452979
Email
info@quartzbrookwoodhill.shop
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday, Sunday, and U.S. Public Holidays: Closed
We aim to respond to customer inquiries within 1–2 business days.